POLICIES
To deactivate your MTB Group profile, you have two primary methods. You may execute the process independently via the application settings or request assisted closure through our technical support department. Below, we provide the specific instructions required for each method to ensure a successful closure.
Option 1
1. Log into your personal MTB Group account using the official mobile software.
2. Open the 'Settings' menu situated in the upper-right corner of the primary dashboard.
3. Go to the 'Security and Privacy' tab to find the specific account management section.
4. Select the 'Permanently delete account' option located at the end of the list.
5. Verify your identity using the unique code delivered to your registered mobile phone.
Option 2
To close your account through our web portal, please log in to the client area and submit a formal support ticket requesting the termination of your administrative services.
Alternatively, you can forward an email request to info@mtbfinancialgroup.com including your ownership details to facilitate manual processing of the account closure.
Data Removed
When processing your account deletion, we will permanently erase your user profile, security set-ups, investment preferences, and activity logs. Once this action is finalized, your access to the MTB Group platform will be revoked immediately and the stored information cannot be retrieved by any means.
Retained Data and Reason
Per international financial regulations and anti-money laundering statutes, MTB Group is mandated to retain records of your transactions, identity verifications, and tax reports for a duration of 7 years. This data is stored in a highly secure, encrypted environment, accessible only for mandatory legal audits or formal investigations by government authorities.
Need assistance? Email us at info@mtbfinancialgroup.com